Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information handled through this website and related contact options for Dr. Gaurav Khandelwal's cardiology practice. It covers website visits, appointment enquiries, phone calls, WhatsApp messages, emails, map interactions, social links, and third-party booking links shown on this website.

It does not replace the privacy practices of hospitals, clinics, laboratories, external booking platforms, payment providers, Google, WhatsApp, YouTube, Instagram, Justdial, or any other third-party service.

2. Information You May Provide

This website does not require visitors to create an account. If you contact the clinic or use an appointment link, you may voluntarily provide information such as:

• Name, age, gender, phone number, email address, or preferred contact method.
• Appointment date preference, clinic location preference, and consultation query.
• Symptoms, medical history, reports, prescriptions, or other health-related information you choose to share.
• Messages sent through WhatsApp, phone, email, or third-party booking platforms.

3. Information Collected Automatically

Basic technical information may be processed when you visit the website, such as browser type, device type, IP-related network information, pages visited, approximate visit time, referring page, and general usage behavior. This may happen through hosting systems, analytics tools, browser functions, map embeds, fonts, or other third-party services used by the website.

4. How Information May Be Used

• To respond to appointment requests and clinic queries.
• To coordinate consultation timings or location details.
• To help the clinic team understand the reason for your visit.
• To maintain necessary communication related to patient care and follow-up.
• To improve website content, user experience, and appointment communication.
• To comply with applicable legal, medical, administrative, or operational requirements.

5. Sensitive Medical Information

Medical information is sensitive. Please avoid sending detailed reports, prescriptions, identification documents, payment details, or highly confidential health information through public or unsecured channels unless requested by the clinic team or required for appointment coordination.

Medical advice, diagnosis, prescriptions, and treatment decisions should be discussed directly with the doctor or authorized healthcare staff during a consultation.

6. Sharing of Information

Information may be shared only when reasonably needed for appointment coordination, patient communication, clinic administration, hospital processes, legal compliance, or technical website operation. This may include sharing with clinic staff, hospital teams, booking platforms, communication providers, or service providers involved in operating this website.

Personal information is not intended to be sold as a marketing database.

7. Third-Party Services and External Links

The website may include third-party links, embeds, or services such as Google Maps, Google reviews, WhatsApp, phone applications, email clients, YouTube, Instagram, Justdial, MyMediSage, and ValueX Digital. These services may collect, store, or process information according to their own privacy policies.

When you open an external booking link, map, social profile, review platform, or messaging app, your interaction is governed by that third party as well as any clinic or hospital process involved.

8. Cookies and Similar Technologies

This website may use basic browser storage, cookies, analytics, embedded fonts, map scripts, or third-party platform tools to support website functionality, measure usage, display maps, load media, or improve performance. You can control cookies through your browser settings, but some features may not work as expected if cookies or scripts are blocked.

9. Data Security and Retention

Reasonable care is taken to handle communication responsibly. However, no website, internet connection, phone call, email, messaging app, booking platform, or data storage system can be guaranteed to be fully secure.

Information may be retained for as long as needed for appointment coordination, patient communication, clinic administration, legal obligations, medical record handling, dispute resolution, or operational purposes. Medical records may be governed by the policies of the relevant clinic or hospital.

10. Access, Correction, and Deletion Requests

If you have shared information with the clinic and need to correct appointment or contact details, please call the clinic directly. Requests related to medical records, deletion, access, or correction should be handled through the appropriate clinic, hospital, or booking platform process, depending on where the information was submitted or stored.

11. Children's Privacy

This website is intended for general visitors and patients seeking cardiology information or appointment details. If information about a minor is shared for consultation purposes, it should be submitted by a parent, guardian, or authorized caregiver.

12. Contact and Last Updated

For privacy-related or appointment-related questions, call +91 98267 05685, email gauravonline83@gmail.com, or contact the relevant clinic or booking platform where your information was submitted.

Last updated: June 27, 2026